Account Suspended

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    Walker Howell 
    Asked on June 10, 2021 at 09:24 AM

    I was not trying to collect passwords. I was wanting users to enter a specific password and if they didn’t enter that specific password then it woul

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    Jovanne_A
    Answered on June 10, 2021 at 10:36 AM

    Hi,

    As mentioned by my colleague on this ticket https://www.jotform.com/answers/3150993, your form https://www.jotform.com/form/211407875303048 is collecting login credentials that violated our  Terms of Use

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered a phishing activity, as stated in our terms of use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar to an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    In order to reactivate your account, we need your permission to delete the offending fields.

    We look forward to your response.

  • Profile Image
    Walker Howell 
    Answered on June 10, 2021 at 11:34 PM

    You have my permission to remove the prohibited fields. I was unaware that the term “password” was prohibited. Maybe next time instead of immediately suspending someone’s account without notice, try to look at the context in which the term “password” is being used and see if the term just needs to be changed to “access code”. Also, notifying the customer that their account is suspended due to violation of “terms of use” would be nice in the future. I appreciate your time and attention to this matter.

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    Ariel_P
    Answered on June 11, 2021 at 06:01 AM

    Hi,

    I’ve removed the offending field on your form and lifted the suspension on your account.

    Let us know if there is anything else we can help you with.