What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Loss messages

    Asked by yiso91 on June 24, 2011 at 10:33 PM



    I had tested my forms and for some reason some of the messages do appear in the Jotforms as submittion but they dont really appear to be in my real email inbox. This happend once out of nine times I tested my form in.

    I had tried to send a message form one email to the target email and the message went throught.

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    Answered by allanftd on June 25, 2011 at 12:29 AM

    Hi yiso91,

    Thanks for letting us know. Have you checked your spam or junk folder? It could be dumped there for some reason.

    Kindly check and let us know. Thank you for using JotForm!


  • Profile Image

    Answered by allanftd on June 25, 2011 at 12:39 AM


    In addition, kindly provide the submission that failed to send an email notification.

    Thanks again!