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Furnish_ThisAsked on June 13, 2021 at 3:35 PM
Hi! My form, Furnish This Customer Delivery Agreement, is having issues with my customers submitting it now. Even when everything is completely filled out, it is still preventing submission. It says "Incomplete Values is required. Please go back and fix the problem(s)." However, even clicking the back button will not let you go back to the form.
Here's the link to the form: https://form.jotform.com/210714620339045
If you can help us with this error, we would appreciate it!
Thanks,
Tyler Singleton
828-387-7891
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Mike_G JotForm SupportReplied on June 13, 2021 at 5:58 PM
We would like to apologize for any inconvenience. I was able to reproduce the issue on a cloned version of your form. Please allow me some time to further investigate the issue. I'll get back to you on this ticket with my findings as soon s possible.
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Mike_G JotForm SupportReplied on June 13, 2021 at 7:29 PM
Apologies for any delays. So I was able to reproduce the issue you have described on a cloned version of your form that even I have filled every required field on the form it still shows the Incomplete Values error message upon submission.
However, the issue appears to be temporary and it can be fixed by making a slight temporary update on the form that you can just revert afterward. An update like moving the position of any field (and putting it back) just to trigger the auto-save feature of the builder page.
Please give it a try and let us know if you need any further assistance.
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Furnish_ThisReplied on June 14, 2021 at 7:44 PMSeems like it worked for me too! I'll be sure to let you know if it
happens again - if just making the slight change doesn't work next time.
Thanks for your help!
Best,
*/Tyler Singleton/*
Furnish This
8609 Jersey Court
Raleigh, NC 27617
/Store: (919)973-2431/
www.FurnishThisNC.com
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Mike_G JotForm SupportReplied on June 14, 2021 at 9:08 PM
Thank you for confirming that the solution I have provided also worked for you when you tried it on your form.
Please do not hesitate to contact us back anytime should the issue persists and we will be glad to help you.