JotForm Incomplete Values Error

  • Furnish_This
    Asked on June 13, 2021 at 3:35 PM

    Hi! My form, Furnish This Customer Delivery Agreement, is having issues with my customers submitting it now. Even when everything is completely filled out, it is still preventing submission. It says "Incomplete Values is required. Please go back and fix the problem(s)." However, even clicking the back button will not let you go back to the form.


    Here's the link to the form: https://form.jotform.com/210714620339045


    If you can help us with this error, we would appreciate it!


    Thanks,

    Tyler Singleton

    828-387-7891

    Jotform Thread 3158006 Screenshot
  • Mike_G JotForm Support
    Replied on June 13, 2021 at 5:58 PM

    We would like to apologize for any inconvenience. I was able to reproduce the issue on a cloned version of your form. Please allow me some time to further investigate the issue. I'll get back to you on this ticket with my findings as soon s possible.

  • Mike_G JotForm Support
    Replied on June 13, 2021 at 7:29 PM

    Apologies for any delays. So I was able to reproduce the issue you have described on a cloned version of your form that even I have filled every required field on the form it still shows the Incomplete Values error message upon submission.

    1623625782 60c6903601afe zt210613 190756 Screenshot 10

    However, the issue appears to be temporary and it can be fixed by making a slight temporary update on the form that you can just revert afterward. An update like moving the position of any field (and putting it back) just to trigger the auto-save feature of the builder page.

    1623626130 60c691922fe17 zt210613 191256 Screenshot 21

    Please give it a try and let us know if you need any further assistance.

  • Furnish_This
    Replied on June 14, 2021 at 7:44 PM
    Seems like it worked for me too!  I'll be sure to let you know if it
    happens again - if just making the slight change doesn't work next time.
    Thanks for your help!
    Best,
    */Tyler Singleton/*
    Furnish This
    8609 Jersey Court
    Raleigh, NC 27617
    /Store: (919)973-2431/
    www.FurnishThisNC.com
    ...
  • Mike_G JotForm Support
    Replied on June 14, 2021 at 9:08 PM

    Thank you for confirming that the solution I have provided also worked for you when you tried it on your form.

    Please do not hesitate to contact us back anytime should the issue persists and we will be glad to help you.