What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I tested using your login account you provided here http://www.jotform.com/answers/315780
Here is the vide capture when I tested http://screencast.com/t/BS7dD2eZ8
As you can see it work just fine for your account..
Please try also refreshing your browser, perhaps the issue is on the browser.