What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    merchant country unsupported

    Asked by zaeemghufran on January 10, 2014 at 06:01 PM

    how to solve this error? my client from singapore to make payment with credit card but have problem 

    Screenshot
    merchant country problem credit card
  • Profile Image
    JotForm Support

    Answered by jonathan on January 10, 2014 at 06:39 PM

    Hi,

    Can you please tell us the URL of your form that is having this issue?

    I did tested the forms you have that uses Paypal Pro, but I was able to submit successfully and reached the Paypal screen

     

     

    Inform us if issue persist.

    Thanks.

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    Answered by zaeemghufran on January 11, 2014 at 12:24 AM
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    JotForm Support

    Answered by EltonCris on January 11, 2014 at 05:05 AM

    @zaeemghufran

    Unfortunately, Paypal Pro will not work for countries other than the UK, USA, and Canada. Since you are base from "Malaysia" according to your account profile, you will not be able to accept payments using Paypal Pro. FYI, this is a Paypal limits rather than us so sad to say, there is nothing we can do about it.

    I would recommend you to use Paypal Basic instead to be able to accept payments using your form. 

    Hope this information helps. Regards!

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    Answered by zaeemghufran on January 16, 2014 at 07:23 AM
    Here link http://jotformpro.com/form/33325517104950
    ...
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    JotForm Support

    Answered by ashwin_d on January 16, 2014 at 08:23 AM

    Hello zaeemghufran,

    I am not sure I have understood your question. We have just received the form URL without any question.

    Upon checking your form, I found it to be working fine. I did test your form and I was redirected to PayPal payment page without any problem:

    Do get back to us if you have any problem.

    Thank you!