I don't know which email is associated w/ my account

  • Brittany Murrell
    Asked on June 14, 2021 at 3:38 PM

    Hello! I'm Brittany and I'm with Kuity's IT team.

    My CEO had created an account and added credentials into our LastPass account. The username she has listed is simply dreicer.

    That said, I don't know which email address is associated with this account, and am unable to reset the password to re-gain access.

    Can you point me in the right direction? Elizabeth is a busy woman and has 5-6 separate email accounts. I just need to point her in the right direction for which one to check for the pw reset email.

    It was successfully reset just last week, but I'm not certain what changed and why we're locked out.

  • Mike_G JotForm Support
    Replied on June 14, 2021 at 9:27 PM

    The account with the username you have provided is active and it is not locked out.

    As for the email address linked to the account, it is p****ct@c****li.*et

    Feel free to let us know if you need any further assistance.