Adobe Sign Authentication Errors

  • Profile Image
    yeungdon
    Asked on June 14, 2021 at 04:06 PM

    Hi there,

    How's it going? I recently signed up with Jotform to test out various integrations. I have a Adobe Sign account but I'm constantly receiving authentication errors with the Adobe Sign widget. I tried while being logged in and out my Adobe account and in both normal & private/incognito browsing modes. I also cleared the form caches. Can you please help?

    Thank you for your time,

    Don

  • Profile Image
    roneet
    Answered on June 14, 2021 at 10:16 PM

    I am unable to replicate any issues while authenticating the Adobe sign on the cloned form I have:

    1623722984_60c80be8bf094_

    The widget is authenticated.

    Could you please delete the Adobe Sign widget and then re-add the widget. Next, try to authenticate in incognito mode.

    Thanks.