Submission not received to the form. Help!

  • Profile Image
    r_williams80
    Asked on June 16, 2021 at 05:29 AM

    i have had a form submission but it seems it has not come through please can you help?

  • Profile Image
    Kiran
    Answered on June 16, 2021 at 11:30 AM

    As we check your form, it seems there are no submissions received to the form. Could you check with the user they have received the Thank you page after submitting the form and received the confirmation email? Also, please check if they have received any error message when the form is submitted.

    Please try sending a test submission to your form and see if you are able to replicate the issue.

    Please get back to us if you need any further assistance. We will be happy to help.

  • Profile Image
    r_williams80
    Answered on June 16, 2021 at 01:22 PM
    Hi
    When the form is sent to my husbands account he has created it gives him a note saying that he needs access granted to complete the form when I give him access through the email sent to me it just keeps asking for him to ask for access? Thanks
    Thanks and kind regards
    Rebecca Williams MCMA
    ________________________________
    ...
  • Profile Image
    Kiran
    Answered on June 16, 2021 at 02:30 PM

    As we check the form again, there is no submit button added to the form which is why you are not receiving the submissions. Please add the Submit button to the form from the Form Elements so that the users would be able to submit the form.

    1623868193_60ca4321186f9_

    Please get back to us if you need any further assistance. We will be happy to help.