What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Account got suspended for no reason. Can i get it back?

    Asked by Tejas on June 26, 2011 at 01:49 PM

    When I tried to log in to my JotForm account, it said my account got suspended due to suspected phishing. I never would do something like this and I believe this is a mistake. I just wanted to make a few forms for my website. I asked them to put in their email because I can respond to them easily. Please help recover my account. I would never use their email for any mischievous purposes. 

     

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    Answered by allanftd on June 26, 2011 at 10:31 PM

    Hi Tejas,

    Your account was automatically suspended by the system because the forms under your account tejashrey02 are suspected to be used for phishing sensitive information such as account passwords. 

    Please review our terms of use page and let us know if you need further assistance.

    JOTFORM SUPPORT

  • Profile Image

    Answered by faith stavrou on August 17, 2011 at 09:28 AM

    please help me my account is:

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

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    Answered by allanftd on August 17, 2011 at 01:31 PM

    @Faith,

    Please refer to the post you started for updates regarding your suspended form for easer communication.

    http://www.jotform.com/answers/39043-account-has-been-suspended-#0

    Thank you for your cooperation.

    JOTFORM SUPPORT