The form hangs when clicking on submit.

  • saintfrancislittleitaly
    Asked on June 16, 2021 at 8:27 PM
    This also happened to us. One user on a mobile device in our testing. Had to restart his phone. This is unacceptable. JotForm solution is to manually clear the form’s cache. I think code to clear the user’s cache automatically can be added to the forms. My issue was escalated. Maybe it can help others.
  • Jed_C
    Replied on June 16, 2021 at 8:36 PM

    We apologize for the inconvenience.

    Can you please share to us the form that have this issue? I'm checking your past tickets, but I don't see a ticket related to form freezing on submit. Which ticket that was escalated are you referring to?

    If the hang issue happens on a website, please share the website URL so we can check.

    Looking forward for your response.

  • saintfrancislittleitaly
    Replied on June 16, 2021 at 10:31 PM

    Hello and it is the ticket entitled Embed code: code that will automatically clear user's cache. It has been deemed a "feature request" and not a bug.

    Thank you anyway,