Original PDF: Not sending in Notification Email

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    dvanhoorebeck
    Asked on June 17, 2021 at 09:36 AM

    Good morning! I am trying to fix my form settings to where when someone submits the form and I receive the PDF to my email, the format is that of the original document and not the Jotform version. It works right for my New Hire Transaction Form, but not my Human Resources Transaction Form or Team Member Information Form. It's looks like they are all set up the same though, so I'm not sure how to fix it.

    Thanks!

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    Anthony_Evans
    Answered on June 17, 2021 at 01:48 PM

    Hello dvanhoorebeck,

    I have created a clone of your form named HRTF and upon completing a submission I was sent the generated PDF instead of the Original PDF. However, I toggled the Original PDF settings off and then on again and I was able to receive the Original PDF in my Notification Email. I have already toggled the settings in your forms already, please try creating a test submission and confirm whether or not you're receiving the Original PDF now?

    Thank you for your patience!