HIPAA Account: Some submissions are showing as empty in Inbox.

  • Profile Image
    Asked on June 17, 2021 at 01:04 PM

    Hello! I would like to ask for you assistance on this. We have received 2 submissions which do not show the information despite checking in the inbox. However, summary sent in the email show the patient did in fact submitted the form. Thanks!

  • Profile Image
    Answered on June 17, 2021 at 09:24 PM


    As your account has HIPAA enabled, I am not able to check the submissions, but I was able to see that you have required fields on your forms, so the submissions should include answers.

    I have forwarded this to our developers. We do not have an ETA yet, but as soon as we have any updates, we will inform you on this ticket.

  • Profile Image
    Answered on June 21, 2021 at 01:43 AM

    Hello @opoptometry,

    I have checked our database records and your submissions are exist. Since your account is HIPAA compliant, I am not able to view answer details.

    Could you please check them again and let us know if the problem persists?