What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account from Premium to Starter

    Asked by rbrahy on January 13, 2014 at 03:53 PM

    I have tried to downgrade my account to starter 3 months in a row and every month I am chrged the 9.95. Seriously? What else do I need to do besides the steps associated on the site? Am I missing something? Otherwise it seems that you wait until someone posts on your forum to cancel or downgrade them. Thank you

  • Profile Image
    JotForm Support

    Answered by TitusN on January 13, 2014 at 05:26 PM


    We apologize for the inconvinience. 

    I believe you have followed the following steps, because we have recieved a subscription cancellation today: 

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    Since you cancelled your subscription, you will not be charged again. 


    We notice you downgraded using the system on the August, 9, 2013. 

    Since then, we have recieved 5 payments for your subscription S-0VK78307S46350446, (each $9.95) every consecutive month till the last payment on January 8 2014. 

    Those payments will be refunded in full ($49.75), and we apologize for the inconvinience. 

    Thank you for your patience.