My Account has been suspended and I am getting 404 Errors when I attempt to submit a trouble ticket.

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    Afriam Global
    Asked on June 18, 2021 at 04:20 AM
    My Account has been suspended and I am getting 404 Errors when I attempt to submit a trouble ticket.
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    Richie_P
    Answered on June 18, 2021 at 04:35 AM

    I have checked your account Afriam and it was suspended by our phishing detector due to your form 211678506314152 collecting passport ID without the proper widgets.

     If your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    3. Otherwise, you must enable form encryption on your form if you need to gather critical personal information

    I have lifted the suspension in your account, kindly add the two widgets or enable form encryption in your form.

    Let us know if you need further assistance.

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    Leigh  
    Answered on June 22, 2021 at 09:04 AM

    Im also having this same issue please help ! cant submit tickets and my account is suspended

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    Richie_P
    Answered on June 22, 2021 at 11:39 AM

    Hi Leigh, I have responded to your inquiry to a new support ticket https://www.jotform.com/answers/3175434.

    Kindly follow the link.

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    Crystal Graves 
    Answered on June 28, 2021 at 08:26 PM

    My account was suspended. I have been trying to reach someone all day to find out why it was suspended. If it was bc of the credit card form or the drivers license request. I am a business owner and I need both of those in order to receive payment from customers. Can someone please help?! I’m loosing business.
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    Richie_P
    Answered on June 29, 2021 at 04:43 AM

    Hi Crystal,

    I have moved your inquiry to a new support ticket to assists you.

    Kindly follow this link https://www.jotform.com/answers/3188382