Can I remove Jotform Name in emails that go to my customer

  • Profile Image
    annettedusa
    Asked on January 13, 2014 at 07:31 PM

    Hello, I want to create a form for a website that I'm doing for my customer but I would like the email notifications that go to my customer to not say Jotform on them. Is this possible?  Would this be a custom domain situation?  

     

    Thanks so much!

     

    Annette

  • Profile Image
    Cesar
    Answered on January 13, 2014 at 10:53 PM

    This is possible by Changing the Sender Name of the Email Notification.

    To do so:

    First open the Email Notification you want to edit:

    On the top toolbar go to the Setup & Embed category then click on Email Alerts and select the Email Notification (Email Auto Responder) you want to edit:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23350_emailar.png

    When the E-Mail Notification is open, click on Reply-To and Recipient Settings:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23347_email2.png

    As you can see on the Auto Responder you can type in the custom Sender Name you would like to display on E-mail. Also the E-mail address that you use for your Sender E-mail address can be customized by clicking on the drop down menu next on the Sender Mail option and selecting the Add a Sender Mail option.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23349_email3.png

     

    Do let us know if you need further assistance. Thank you.