What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I created a form last night, but wasn't finished with it. I saved it, but now I log on and don't see it.

    Asked by nina7 on January 14, 2014 at 12:36 PM
    saved and
  • Profile Image
    JotForm Support

    Answered by Welvin on January 14, 2014 at 01:44 PM

    Hi,

    Do you know or do you still have the form URL? We can easily trace the form and move it to your account if we can have the form URL.

    Thanks

  • Profile Image

    Answered by nina7 on January 14, 2014 at 02:22 PM

    I don't know where I would find that. This is the 1st time I've used your site and don't really know what I'm doing yet.

  • Profile Image

    Answered by nina7 on January 14, 2014 at 03:09 PM

    Do you have to submit it, to actually save it? I want to work on it a little at a time, so I wasn't sure if I should submit one that wasn't done.

  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 14, 2014 at 04:11 PM

    Hello. Saving it is enough inorder to retain the latest changes you made. I can see 2 of your forms

    http://www.jotform.us/form/40135494371149
    http://www.jotform.us/form/40136107447145

    Please see, if the form or changes you mentioned are from one of the 2 of your forms.

    It is possible that you have dropped out from your session or your log in session had expired prior to the creation of the form you mentioned. You can prevent that by logging in with "Remember me" enabled

     

    If you have dropped out from your login session prior to the creation of the form, the form might be saved the a random guest account and might also be the cause why the form is missing from your account. Normally giving us the form link or the form URL like the ones I gave above, will help us to track to which guest account linked to the form.

    You can get the form links by clicking the "Preview button" from the Form builder and get its link

     

    However, I already given the 2 form urls that is currently found on your form. Should in case the Saving had failed there is no way to find the latest changes you made. If you are using a VPN somehow I would recommend not to use it while saving a form. In some occasions, it disrupts the saving based on my experience. If you require further assistance, please do not hesitate to ask. Thank you

  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 14, 2014 at 04:18 PM

    I think I found more forms that are tied to your email address. Do the last changes you made could be found on these 2 forms which is tied to a guest account?

    http://www.jotform.us/form/40128342721142
    http://www.jotform.us/form/40129092881152

    If should in case these are the changes you made you can easily clone the forms by following our user guide How to Clone an Embedded Form from a Webpage?. Thanks