What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Worldpay Issues - Callback

    Asked by antrimbc on June 25, 2010 at 03:48 AM
    Hi,there is no options in world pay called "Callback URL" as per instructions.There is a Resposnse URL which I have tried to use but still no email or submissions are appearing.Am I missing something?
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 25, 2010 at 08:30 AM
    Yes, that's what you should use.
    1. Set the URL provided at "Payment Response URL "
    2. Check "Payment Response enabled? " option

    Please try posting your messages on the same question you made so that it is also useful for other users.
  • Profile Image

    Answered by antrimbc on June 25, 2010 at 08:35 AM
    Afraid those settings dont work - still dont receive emails notifications or submissions.
  • Profile Image

    Answered by antrimbc on June 25, 2010 at 09:11 AM
    Also if you set payment type to donation you get the following message:Secure Payment Page Sorry, there was an error in processing this transaction: Error initialising request: * The information sent from the merchant's site is invalid or incomplete. The transaction cannot be processed due to the following: o the currency or amount is not recognised Please return to the merchant's site try again. If the problem persists contact the merchant.Server information 25/Jun/2010 14:10:23 Server ID mg4imsps2p (WPReq-204488)
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 28, 2010 at 10:04 AM
    There was a bug with WorldPay donation forms. Fixed now.
  • Profile Image

    Answered by antrimbc on June 28, 2010 at 11:50 AM
    Thank you looks like it is fully working. Can't wait to get this up and running fully for my organisation.