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    upload details not being emailed properly - Uploaded files not seen in email notification

    Asked by cwofford on January 14, 2014 at 03:30 PM

    when customers upload to our site they used to see their order details in an automated email. It's not showing the details now. The email is sent but only with all of the field descriptions form our frm and no "answers" - in our case no order information.

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    JotForm Support

    Answered by TitusN on January 14, 2014 at 04:00 PM


    Thank you for contacting us. 

    The order details are in form of image uploads.

    For your customers to be able to see their order details right there on their email, please replace the order detail fields with the corrensponding field tags that would allow for an image preview (click on image to enlarge): 


    Alternatively, a simple way to accomplish this would be to add Img: inside all the order detail field tags (only the ones that are used to upload images), for instance: 

    Instead of {moabNatural}, make it {IMG:moabNatural}

    Please let us know if this helps.