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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visual report of my form is not loading for users

    Asked by Anna Petermann on January 14, 2014 at 08:39 PM

    They go to the link and it just loads for a bit then time out with a blank page.  I logged out of my account and it did that for me as well - enabling pop ups didn't make it work.  Just spools a blank page with no data.

    http://www.jotform.com/report/40134857909057

    Page URL:
    http://www.jotform.com/report/40134857909057

    JotForm www my account then
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    JotForm Support

    Answered by jonathan on January 14, 2014 at 10:22 PM

    Hi Anna,

    Can you please share to us the URL of your form that is having this issue? We need to check the form.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 14, 2014 at 10:24 PM

    I found the form. This must be it http://www.jotformpro.com/form/40056931802954 

    Can you please retry re-creating the Visual Report of the form again? Let us check if the issue persist after doing this.

    Please inform us if issue remains.

    Thanks.

  • Profile Image

    Answered by cbapexanna on January 16, 2014 at 07:50 AM
    Recreated, and still others cannot access link. The data will not load for anyone but me when I’m signed in to my account.

    http://www.jotform.com/report/40144736885057



    ...
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    Answered by EliezerN on January 16, 2014 at 01:23 PM

    I can see that there is only a grid table in the report while viewing it in real time, but when viewing it from the account then it shows the charts as well. So, I cloned your form and built the Visual Report and found some differences in the way the configurations of the charts.

    This is my report while viewing the saettings of the chart:

    And this is yours:

    So, could you please remove that chart and re-add it again? If the issue persists, kindly try using a different chart.

    Here is my report, you can see it is working fine: https://www.jotform.com/report/40155639033046

    Also, you may try by cloning your form and then build the report, that one should work, here is how to clone your form: Form cloning

    Inform us if the issue persists.

    Thanks

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    Answered by cbapexanna on January 16, 2014 at 03:00 PM
    I have rebuilt the reports multiple times with charts that give options and don’t give the configure error. In the link you gave, it would not display the data for me. Log out and try to access the link and you’ll see it won’t load. When clicking your link I got this:

    Capture.JPG

    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on January 16, 2014 at 04:46 PM

    I have attached a bug report ticket to this thread and forwarded it to our Development Team.

    We will update this ticket as soon as we have any new for you.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on January 24, 2014 at 06:46 AM

    The problem should have been fixed. Please let us know if it persist.

    Regards