What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded Account but not showing in "My Account"

    Asked by binghamtonfirst on June 27, 2011 at 01:18 PM

    I recently made a yearly payment of $90 for JotForm service.  My order number is 59924810


    My problem is the account login is binghamtonfirst and I put benjamincolwell@binghamtonfirst.org so it's not showing as the account being upgraded.  Can you please correct this? Is there and 800 number I can call and talk to a person.  I still get an error message saying "Form over Quota"



    Benjamin Colwell

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    JotForm Support

    Answered by NeilVicente on June 27, 2011 at 10:47 PM

    Hello Benjamin,

    It might be possible that there was a delay in the processing of your payment. Hence, your account was not upgraded immediately. Anyway, I looked up your account and found out that it is already on Premium status. I also checked each of your forms and they seem to be working fine.

    Can you confirm if you're still experiencing the same issue? Are you still having difficulties with your forms? Let us know if you're having any problems or if you need assistance with regards to anything that is related to your Jotform account.

    We look forward to your response. Thank you for choosing Jotform.