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    Bug Report: Conditions to send one email alert multiple times in different action items is broken. It only sends one

    Asked by lightsnsiren on January 15, 2014 at 12:04 AM

    If you use conditionals to send a confirmation email to multiple different addresses you MUST separate them with a comma and list them in the same field. If you use mutliple "action" lines, the email will only be sent the the email in the last line.

    email different same and
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    JotForm Support

    Answered by ashwin_d on January 15, 2014 at 03:51 AM

    Hello lightsnsiren,

    Upon testing the conditional email feature, I am able to replicate the problem you are having. I created a test form with with two conditions:

    1. If input text equals "Ashwin D" then send "Notification 1", "Notification 2" and "Notification 3" to email address as different action items.

    2. If input text equals "Ash" then send "Notification 4", "Notification 4" and "Notification 4" to email address as different action items.

    The first test scenario works without any problem but the second scenario does not work. The first and second scenario both should send 3 emails but the second one only send one email.

    I am creating a bug report and sending it to our back end team. Be assured that this will be taken care soon. We will get back to you as soon as we have any updates from them.

    Thank you!