What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there protection against multiple jotform submissions?

    Asked by adam on June 27, 2011 at 04:20 PM

    We recently reached our jotform limit and have noticed a great deal of people submitting the same jotform over and over. It seems to be counting against our limit each month. One person was allowed to submit a form over 10 times! How are we protected against someone submitting a form a bunch of times and eating up our limit?

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    Answered by DanielGriffin on June 27, 2011 at 05:53 PM

    Hi there,

    Yes you can prevent that from happening by changing the settings in your form preferences.   Open the form in the form builder, click the Setup and Embed tab and then click Preferences.  Select the Advanced tab from the box that opens.  You have can restrict the submissions by cookie or by IP address.  If you expect multiple submissions from the same network, then IP address might be too restrictive since computers on the same network often share the same external IP address.

    Thanks,

    Daniel