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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification: How to change recipient email

    Asked by summerpeters on January 15, 2014 at 03:35 PM

    Aloha!  I have multiple forms under one account with you guys.  

    I would like the different forms to be submitted to me at different emails.  Is this possible?

    Ie:  

    My contact form I want to summer@surfyogamaui.com

    My waiver form I want to aloha@surfyogamaui.com

    Thank you for your help and your services.  I look forward to hearing from you!

    Emails Change recipient
  • Profile Image

    Answered by jedcadorna on January 15, 2014 at 04:27 PM

    Hi,

    Thank you for contacting us. You can modify your Email Alerts > Recipienct Email in each form to point it to any email address you want.

    Here's how:

    1. Go to Email Alerts > Notification

    2. Choose Recipient E-mail

    3. Save your notification settings then test your form.

     

    I hope this help. You can also view this related guide on how to setup your notification https://www.jotform.com/help/25-Setting-Up-Email-Notifications

  • Profile Image

    Answered by summerpeters on January 16, 2014 at 07:50 AM
    Aloha,
    Thank you for getting back to me!
    I tried what you sent me and I entered in the new address and clicked finish. However, the pop up box says it keeps sending to the default email which is not the new email address I entered. Is there something I can do to change this?
    Mahalo,
    Summer Peters
    Office: 808.264.9136
    Web: www.surfyogamaui.com
    Blog | Facebook | Twitter
    ...
  • Profile Image

    Answered by jedcadorna on January 16, 2014 at 09:46 AM

    Hi Summer,

    This is because your waiver form doesn't have a notification setup I have corrected this on our end kindly check if you can receive notification emails now. Make sure you do an actual submission and not just the "Test" button.