Can I prevent my forms from being disabled if I permanently delete some submissions?

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    dealshare
    Asked on June 27, 2021 at 09:40 PM

    I have received an email stating that my forms will be disabled upon from Monday 12pm EST, as my Jotform upload space limit has been reached.

    If I permanently delete some submissions, will this create more upload space, and hence, prevent my form from being disabled?

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    KrisLei
    Answered on June 28, 2021 at 04:28 AM

    Hello,

    Apologies for the inconvenience.

    I can see that you have posted a related ticket: https://www.jotform.com/answers/3185520.

    I refreshed the Upload File counter on your account to remove the cache for the deleted Uploaded Files. I can see that your account is in good standing and your upload files are currently 30.63 MB.

    Kindly try to log in again to your account to verify. Thank you.