Can I use custom responses instead of a thank you page in a Card Form

  • Profile Image
    Cosgrove_admin
    Asked on June 28, 2021 at 04:25 AM

    Hi Jotform support team

    I have created three custom responses that I want to display depending on the sum of values of questions on the form. This works well when the form is in Classic layout. But I want to use Card layout. When I change to Card Layout my custom responses are ignored and I only get the Thank You page, which I do not want.

    How can I fix this?

  • Profile Image
    Richie_P
    Answered on June 28, 2021 at 07:01 AM

    I checked your form and the conditions are working however, you have the same conditional thank you messages.

    You may edit your logo/image in the thank you conditional by pressing the gear icon and you can update the text by selecting the text in the custom thank you page.

    firefox_HC2lnhM67D.png

    Let us know how it goes.

  • Profile Image
    Cosgrove_admin
    Answered on June 28, 2021 at 08:00 PM
    I don't understand why you say I have the same conditional thank you
    messages. Here's what I see - a different display message for each
    condition:
    1624924832_60da62a013889_Screen Shot 202
    Warm regards
    Mary-Anne
    ...
  • Profile Image
    Richie_P
    Answered on June 29, 2021 at 04:35 AM

    My apologies, I have checked your form condition again and it seems you are missing a condition and the conditional hierarchy is incorrect.

    Kindly set the less than 20 value below the greater than 5 value.

    firefox_ib81BmdY0I.png

    Also, please add a condition to match if the total is equal to 5.

    If the values are equal to 5, then your conditions are not triggered.

    Please give it a try and let us know how it goes.

  • Profile Image
    Cosgrove_admin
    Answered on June 29, 2021 at 11:00 PM
    Hi Richie_P
    The conditions work fine if the form is in single page mode, but I really
    want the card layout. In card layout, I only see the default Thank You page.
    1625022032_60dbde50bb8f3_Screen Shot 202
    Warm regards
    Mary-Anne
    ...
  • Profile Image
    Vick_W
    Answered on June 30, 2021 at 03:51 AM

    Hi Mary-Anne,

    Could you please add your message again in the conditions or recreate the conditions after deleting them?

    When I open the condition the default message is displayed.

    1625039421_60dc223dc27ae_1test.gif

    If the issue persists then please give us the complete message for all three conditions so we can try to add it in your conditional thank you pages.

    Let us know if you need further assistance.

    Thanks

  • Profile Image
    Cosgrove_admin
    Answered on July 19, 2021 at 03:20 AM

    Thank you, this is resolved now.