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    Can you hide conditionally hidden fields in the auto-response that the user receives?

    Asked by janisyee on June 28, 2011 at 10:16 AM


    I have a form with different hidden fields which show up conditionally depending on what the user selects in the previous field. 

    (Note, it's not a "hidden field" but a "conditionally hidden field")

    For example:

    Question - Select from A,B,C

    User selects "A"

    A - Shown

    B - Hidden

    C - Hidden

    Or if user selects "B", A and C remain Hidden.


    In the email notification for me, the conditionally hidden fields are not shown. But in the auto responder email for the end user, they receive all A,B, and C even if B and C are blank.

    How can i ensure the end user receives the same auto-notification that I do so there are no extraneous fields?

    Please advise.



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    Answered by Johnny on June 28, 2011 at 10:39 AM

    I have the exactly same question!


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    JotForm Founder

    Answered by aytekin on June 30, 2011 at 06:49 AM

    Unfortunately, it is not possible to hide empty fields on the auto-responders. It is only possible on the notification emails. We are planning to rework the email tool. Then, this might be possible.

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    Answered by janisyee on July 07, 2011 at 12:04 PM


    I figured it out. You can redo the html in the auto-response and just delete the extra titles. The variables only show up if the items in that field is selected so you don't end up with extraneous empty boxes.

    Instead of:

    Title A: A answers

    TItle B: blank

    Title C: blank

    You can redo it so it is only:

    Custom Titie: A answers blank blank

    So it only shows the one you want within one field.

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    JotForm Support

    Answered by NeilVicente on July 07, 2011 at 06:59 PM


    It's good to know that you have found an effective workaround while the said feature is not available yet. Feel free to contact us again if you have other questions or concerns. Thank you!


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    Answered by discoverychurch on September 09, 2011 at 10:34 AM

    I see that you said it is possible with notification emails. How can you hide these fields on notification emails?

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 10:55 AM


    For example you have three drop downs that are conditionally hidden and will only display depending on the selection on the very first drop down

    In your notification mail, copy all the placeholders (enclosed in a bracket) of the conditional drop downs in a single row, with a new custom label on the left column.



    Basically, what we did is we consolidated all the hidden fields in a single row. Since only one drop down will be present at a time, the other dropdown's placeholders will generate an empty value, so only one value will be visible in the actual notification mail sent when a submission is made.

    We hope you find these steps clear and concise . If you need any clarifications, just let us know. Thanks!