What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Widget: Required values for E-Signature does not complete when editing form

    Asked by MartinJeanJacques on January 17, 2014 at 02:42 AM

    Bonjour,

     

    La première chose, je ne peux plus avoir accès aux soumissions de mes formulaires, ceci uniquement sur mon ordinateur avec firefox . Pourquoi ? J'ai pourtant vider ler cache du navigateur.

    Impoosible de valider les modifications d'un formulaire :

    http://submit.jotformeu.com/form.php?formID=31011862682348&sid=255746927268482674&mode=edit

    Quand je valide la formulaire j'ai un message d'erreur ( ci-joint capture d'écran) .

    Merci pour l'aide que vou voudrez bien m'apporter .

     

    Cordialemnt

     

    J.J Martin


    Screenshot
    E-signature Widget Required field
  • Profile Image

    Answered by jedcadorna on January 17, 2014 at 05:38 AM

    Hello,

    Thank you for contacting us. I was able to reproduce the issue on my end before I forward this ticket to our dev team I will investigate further and see what's causing this issue. We will notify you via this thread once this issue has already been fixed.

    I have forwarded a ticket to our dev team about this issue. In the mean you can use the "Smooth Signature" it works when you try to edit the form. We thank you for your patience and sorry for this inconvenience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 17, 2014 at 06:48 AM

    We opened a ticket about it but it is hard to say when we can look into it. It may take a long time. So, make it non-required for now. 

  • Profile Image
    JotForm Support

    Answered by steve on September 23, 2014 at 08:06 PM

    Hello-

    This issue is now resolved. Editing tickets with a required e signature widget works as expected. Please let us know if you still encounter an issue.

    Thanks!