Widget: Required values for E-Signature does not complete when editing form

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    MartinJeanJacques
    Asked on January 17, 2014 at 02:42 AM

    Bonjour,

     

    La première chose, je ne peux plus avoir accès aux soumissions de mes formulaires, ceci uniquement sur mon ordinateur avec firefox . Pourquoi ? J'ai pourtant vider ler cache du navigateur.

    Impoosible de valider les modifications d'un formulaire :

    http://submit.jotformeu.com/form.php?formID=31011862682348&sid=255746927268482674&mode=edit

    Quand je valide la formulaire j'ai un message d'erreur ( ci-joint capture d'écran) .

    Merci pour l'aide que vou voudrez bien m'apporter .

     

    Cordialemnt

     

    J.J Martin


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    jedcadorna
    Answered on January 17, 2014 at 05:38 AM

    Hello,

    Thank you for contacting us. I was able to reproduce the issue on my end before I forward this ticket to our dev team I will investigate further and see what's causing this issue. We will notify you via this thread once this issue has already been fixed.

    I have forwarded a ticket to our dev team about this issue. In the mean you can use the "Smooth Signature" it works when you try to edit the form. We thank you for your patience and sorry for this inconvenience.

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    aytekin
    Answered on January 17, 2014 at 06:48 AM

    We opened a ticket about it but it is hard to say when we can look into it. It may take a long time. So, make it non-required for now. 

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    steve
    Answered on September 23, 2014 at 08:06 PM

    Hello-

    This issue is now resolved. Editing tickets with a required e signature widget works as expected. Please let us know if you still encounter an issue.

    Thanks!