Move my forms from free account to paid account

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    creativeservicesCRF
    Asked on January 17, 2014 at 03:42 AM

    Dear Support,

     

    Could you please move the forms on my Studi0 account (free) to this account (creativeservicesCRF).

     

    My colleague said that this information would be enough but if you do need any further information then please let me know.

     

    Thank you.

     

    Wing

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    ashwin_d
    Answered on January 17, 2014 at 05:39 AM

    Hello Wing, 

    For security reasons, we need the request to actually come from the account from where the forms needs to be moved.

    As your free account is already over quota and the account email address of both the account is your official domain, I have moved the forms from your free account to "creativeservicesCRF" account.

    Thank you!

  • Profile Image
    creativeservicesCRF
    Answered on January 17, 2014 at 05:43 AM

    Hi Ashwin,

     

    Thank you...

    So I take this is done - so in the future where ever the Free account move to Paid account - I need to use the free account email for this request?

     

    Kind regards

     

    Wing

  • Profile Image
    ashwin_d
    Answered on January 17, 2014 at 07:07 AM

    Hello Wing,

    Yes this is taken care of.

    When you send us a request for form transfer, the request should come from origin account and not the destination account.

    Thank you!