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    Can't work on forms..

    Asked by SuperLotion on January 17, 2014 at 11:54 AM

    Every time I go to work on a form, especially my Order Form, the little pop up edit box pops up in different parts of the page.. each time I click on it to edit a product, the lil box disappears and I have to hunt for it, eventually it just totally disappears, the bottom of the page goes black and I lose ALL of my work because I can't save it.  I've been trying for about 3 days now and just trying to deal with it, but I'm really getting frustrated.

    I'm on a time crunch, because I have customers wanting to order, but I need to fix my form first.

    PLEASE help me as quick as possible, at least I hope you can help. :)


    Also the Toolbar that is supposed to stay at the top of the page, shows up in the middle right over the area I need to work on, and I can't get rid of it. 

    This all just started happening a few days ago, I don't understand what's going on.

    Thank You,

    Sandy Amrein


    Page URL:

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    JotForm Support

    Answered by TitusN on January 17, 2014 at 12:50 PM

    Hello Sandy,

    Thank you for contacting us.

    We are sorry about the inconvinience.

    Unfortunately, I could not reproduce your issue - the form editor seems to operate as expected.

    We would like to understand the problem better:

    Please tell us the browser you are using as well as the version so that we may run some tests.

    You can get that information by clicking here, Paste the information in your response to this thread.