What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I exceeded my SSL submissions limit by accident and my form is disabled now

    Asked by computingorientation on January 17, 2014 at 01:03 PM

    my form was disabled by accident because I was using secure submissions can you undo the disabling and because i dont need it secure?

    Page URL:
    http://form.jotform.ca/form/40165045195249

    Submissions and
  • Profile Image

    Answered by EliezerN on January 17, 2014 at 02:04 PM

    Your submission counter has been reset back to 5 so that you can continue using your form to receive regular submissions, it will be complete reset to zero the first day of the next month, please notice that we can do this just once. Now, in order to avoid receiving SSL submissions make sure to disable the secure mode on your form: 

    Please note that if you exceed your limit again you will need to upgrade your account to one of our paid plans so that your forms cannot be disabled.

    Inform us if you need further assistance.

    Thanks