HIPAA: Jotforms are not downloading

Hello, we are getting emails that a jot form health questionnaire has been completed for patients. When we enter jot forms it is not downloading and not saying that it is having trouble.

Could you please look in to this for us?

Thank you

Greetings, 👋

Thanks for contacting us.

Please, take our apologies for the inconvenience. 🙏

Kindly, could you try to log in and check your submissions once again? We got a response from our Developers that the issue should be fixed now.

Sincerely,

Alex