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    I cannot see the "Edit" button for some of my forms

    Asked by bvancamp on January 17, 2014 at 04:39 PM

    For some of the forms in the "my forms" tab, the option "edit form" is not available, "clone form" under "more" is also not avialable. what can I do

    My Forms
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    Answered by EliezerN on January 17, 2014 at 05:38 PM

    You are not able to see the Edit button or to clone forms because those forms have been shared with you by the account VanessaVolckaert, and the owner of that account has not granted you the permission to edit the forms, just to view them.

    So, that if you wish to edit some of those forms you need to ask to VanessaVolckaert to grant you with the permission to edit forms, not only view them.

    Please inform us if you need further assistance.

    Thanks

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    Answered by bvancamp on January 17, 2014 at 05:42 PM

    These are forms I created myself; I don't know why they are in this "shared with you" category; there is one ofrm "untitled", which I created today as a test, which is also in the "shared with you" category, that I can still edit.

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    JotForm Support

    Answered by ardy0689 on January 17, 2014 at 06:03 PM

    @bvancamp. I will explain a bit about being a sub-user.

    If you clicked the "Create Form" button while "Shared with you" is viewed, then the created form will go to the head account owner. This is probably what happened to you.

    If you created a form while "My Forms" is selected then the created form will go to your own account. This is the process you should do when you want to create your own forms while being a subuser.

     

    We can't just move the forms without consent of the owner of the user VanessaVolckaert as this requires as to open their account. Please consult with account user VanessaVolckaert and ask them to give access to the created form that was added to their end by accident. If they allow it we can move the forms or you can also ask them to give you the form URLs then you can clone them instead. If you need further assistance, please do not hesitate to ask. Thank you