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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My TEXT field is not saving using Edit HTML

    Asked by JohnMalakoff on January 18, 2014 at 11:48 AM

    When I try to input some text with the  text tool, I get the double click to edit the text to come up. When I double click and change the text, and go to complete, the text I changed to disappears and the double click to to edit come back up again. How do I get the text I want to stay. If I try to use any of the formating tools, they show up when I do the formating but do not stay when I go into the preview. Am I doing something wrong perhaps? Thank you for any insight into this. All the rest of the form tools seems to be working but the Text one. Thank you. My email is jmalakoff@nl.rogers.com

    Regards,

    John

    form tools email preview tools
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    Answered by wegoshop on January 18, 2014 at 02:57 PM

    I have been having the same problem since about six hours ago. I have noticed at least one other persona as well. I have not submitted a ticket yet. Hopefully it gets fixed.

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    JotForm Support

    Answered by NeilVicente on January 18, 2014 at 05:35 PM

    Hi,

    Please accept our apology. There was a problem about it a few hours ago, but that has been fixed since. 

    Kindly try again and let us know if the problem persists.

    Best

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    Answered by valentinoperic on January 18, 2014 at 11:22 PM

    Hi,

    Problem still persist.

    After inputting text in text area (below heading) and saving, preview only shows default text : Double-click to edit this text...

    There are number of other users experiencing simular problem. 

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    Answered by brookspipher on January 19, 2014 at 01:27 AM

    Hello, 

    I am experiencing the same issue. Please let me know when a fix is available. 

    Thanks!

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    JotForm Support

    Answered by jonathan on January 19, 2014 at 04:47 AM

    Hi,

    I was able to reproduce the issue on my end.

    I have forwarded this thread to our higher team support to investigated further.

    For the meantime, the TEXT field can be edited and saved using its HTML button on the top toolbar. Please refer to the sample image below where to do this

     

    Hope this help.

    Our developer update this thread when available.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 19, 2014 at 06:25 AM

    Fixed. Again, sorry for the inconvenience.

    Best regards