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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Wizard for PayPal is Buggy

    Asked by netcastchurch on January 18, 2014 at 08:07 PM

    I added a standard two-option, one-item PayPal item to my form.

    On every step that you complete when entering/editing products, the working area disappears from view. Turns out it's way below the fold and you have to scroll to find it. At first, it drops to above your bottom navigation (see screnshot) but eventually it drops way below everything. Every time you edit a product, the working area drops lower and lower.

     

    I just wanted to let you know so that you can test it and fix it.

     

    I'm using Google Chrome. Thanks for your attention.

    Page URL:
    http://form.jotform.us/form/40156101875146

    Screenshot
    product find scroll thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on January 19, 2014 at 02:04 AM

    Hi,

    I understand your reported issue. This was reported before and was granted a fixed immediately.

    As I have did a test again using a cloned version of your form, I was NOT able to reproduce the issue anymore. Please refer to the image below when I tested it.

     

    Can you please try also again on your end. Please inform us if this issue still persist on your test.

    Thank you for letting us know also.

    best regards,

  • Profile Image

    Answered by netcastchurch on January 20, 2014 at 08:50 PM
    Working fine now. Not sure what was going on the other night. Thank you
    for checking!
    ...
  • Profile Image
    JotForm Support

    Answered by abajan on January 20, 2014 at 09:52 PM

    This was an issue connected with the latest release of Chrome but I believe it was corrected when another issue (extra menu bar in the middle of long forms in the form builder) was fixed. Although, I could be wrong about that.

    Anyway, glad to know that all's well now.


    Cheers