Phone Picker widget: Data is sometimes not recorded

  • Profile Image
    simon.pegoff
    Asked on July 01, 2021 at 10:33 AM

    Hi,

    I have a phone number field on the form https://eu.jotform.com/build/211744483064354. The field has been marked as required however I still have responses without the phone number populated. Could you please check what is the issue here. I have similar issue on another form where I am using the same widget.


    Regards.

  • Profile Image
    parker
    Answered on July 01, 2021 at 01:15 PM

    Hello,

    After playing around with a clone of your form, is it the phone number not appearing in the pdf attachment that's the problem? I can't look at your actual data due to being in the EU but notice the PDF forms the phone number appears blank although the phone number data is located in the inbox table.

    If this is the case you will need to edit the PDF form as the field you have entered is not pulling in the data.

    1625159351_60ddf6b722672_

    If you click on the phone number from the form fields tab, it will add in the correct phone number field that will pull in the phone number then you can delete the non working piece.

    1625159578_60ddf79ab8ddf_

    https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report

    If the phone number is not being entered into your inbox data, we may need to look over your submissions as I was not able to have any problems with that but that will require someone from our EU support.

    If you have any other questions please let us know

  • Profile Image
    simon.pegoff
    Answered on July 02, 2021 at 08:53 AM

    If the phone number is not being entered into your inbox data, we may need to look over your submissions as I was not able to have any problems with that but that will require someone from our EU support.

    Yes that is the actual problem, also I noticed if enter space it does away with the mandatory validations.

  • Profile Image
    Nik_M
    Answered on July 02, 2021 at 11:26 AM

    It seems that the Phone Picker widget is not working properly for some countries, such as Serbia. It will not record the entered value. The field can also be bypassed if you only enter a space character. I will report the issue to our developers. if there is any update we will inform you here.

  • Profile Image
    hayk
    Answered on July 07, 2021 at 05:21 AM

    We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. We have added a dialing code format for Serbia. Please let us know if the issue persists. Thank you for reporting the issue.

    1625649663_60e571ff48ab5_Serbia.png

    Regards,

    Widgets Team

  • Profile Image
    simon.pegoff
    Answered on July 12, 2021 at 03:46 AM

    Hi,

    I can see the Serbia country code added, thanks for that. However, I Can still bypass the required field validation by pressing space. Can we do something about that too ?

  • Profile Image
    Tommaso_F
    Answered on July 12, 2021 at 06:09 AM

    Hello Simon,

    >I Can still bypass the required field validation by pressing space. Can we do something about that too?

    Unfortunately, your description doesn't let us provide the best support. Could you please rephrase?

    We tried to press space but we were not able to bypass the field

    1626084533_60ec14b50bb8b_

  • Profile Image
    simon.pegoff
    Answered on July 15, 2021 at 08:14 AM

    Hi,


    This is what I mean. If i hit space the field is not mandatory anymore. I can submit blank response.

    1626351233_60f02681070c0_Screen Recordin

    Regards.

  • Profile Image
    Tommaso_F
    Answered on July 15, 2021 at 09:22 AM

    Hello Simon,

    I was able still to replicate the issue.
    Let me forward this update to our team.

    Regards.

  • Profile Image
    simon.pegoff
    Answered on July 26, 2021 at 06:40 AM

    Hi Team,

    Is there any progress on this issue ? we have been missing out on phone number from respondents. I am not sure if above is the only way which leads to blank phone number in responses.


    Regards

  • Profile Image
    Nik_M
    Answered on July 26, 2021 at 07:42 AM

    Unfortunately, this issue is still not resolved. I will check with our developers if there is any update. If there is, we will inform you here right away.

  • Profile Image
    hayk
    Answered on July 26, 2021 at 08:37 AM

    Hello Simon,

    We have updated the widget and now it will not allow bypassing (moving to the next page) by just pressing a space. Please clear your browser's cache and check out the widget once again. Please note the widget's validation works when you press on "Next"/"Submit" button.


    Regards,

    Widgets Team