Conditional show/hide doesn't work.

  • Profile Image
    David_Hoover
    Asked on July 01, 2021 at 02:25 PM

    Original title: 'Two conditions, same question?'

    Hi,


    Basically what I'm trying to do is set up one question with two conditions that will show/hide other fields.


    1625163779_60de080317a80_

    The second condition, showing the property manager information questions, doesn't work when I select property manager (in that it doesn't show the three name, email and phone questions).


    Despite starting to create the condition the same way, I noticed that it's set up differently:

    1625163875_60de086309af3_

    I had to enter a target, which I believe to be 'Value" then add the words property manager as the value, whereas the first condition all I had to do was select from a drop down.


    Any advice is appreciated, thank you

  • Profile Image
    Yau_C
    Answered on July 01, 2021 at 09:06 PM

    Hi,

    I have cloned your form and tested it.

    https://form.jotform.com/211818305876966

    Result:

    1625187521_60de64c12ef6b_

    Based on the way it' set, here is my understanding of your existing workflow:

    If 'How is the unit being used'? == Other

    then show 'Please explain how the unit is being used below ' which is a textarea.


    If 'Please explain how the unit is being used below ' == 'Project Manager'

    then show 'Phone, name, email' fields.

    As you can see from the animation above, that's exactly how it's responding to the conditional-logic.


    ...doesn't work when I select property manager (in that it doesn't show the three name, email and phone questions).

    Do not get confused between:

    • How is the unit being used (selectable dropdown menu)
    • Please explain how the unit is being used below (textarea where you need to type it in manually)

    Let us know if you have other questions.

  • Profile Image
    David_Hoover
    Answered on July 02, 2021 at 12:29 PM

    Yau_C,

    Yikes. I spent way too much time trying to figure this out and overlooked that completely. Thank you for your prompt explanation, I appreciate it!