Account locked, but all files have been deleted

Hello,

I'm getting information that my forms are locked because I'm over quota, but I deleted all of the content from my account and should now have more than enough space.

If the files didn't delete properly, I don't know how to find where they are still being stored and delete them there.

I'm attaching a screenshot of my account as it currently stands from my user interface, showing that I have lots of space available.

Please help :)
Thanks,

Alison

You may delete the files from the Trash folder this way:

https://www.jotform.com/inbox/21026307936147/trash

Let us know if you have further queries.

Thanks.