Resolved - Why isn't my survey submitting correctly?

  • Profile Image
    eelyktheonly
    Asked on June 29, 2011 at 03:35 AM

    I created a survey and have it set up to send me e-mails with submission.

    I used the source embed code on my website. I copied it exactly and it shows up correctly.

    When I test the form, it will let me enter information, but when I press submit it does not take my to the confirmation page.

    I did not receive any type of e-mail for the submission and there is no change in the number of submissions in my statistics.

    Is there something I need to change? Did I do something incorrectly?

    Thank you for any help

  • Profile Image
    NeilVicente
    Answered on June 30, 2011 at 01:58 PM

    Hi,

    You have embedded the form's source codes inside another form that is why submissions are not collected by our server.

    Our servers are not receiving your submissions because the form follows the action url in this other form instead of "https://www.jotform.com/submit.php" as defined in our forms' source codes.

    To solve this problem, delete that other form or place your Jotform outside of it.


    Neil

  • Profile Image
    eelyktheonly
    Answered on June 30, 2011 at 11:46 PM

    Thank you. It is working now!