What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Resolved - Why isn't my survey submitting correctly?

    Asked by eelyktheonly on June 29, 2011 at 03:35 AM

    I created a survey and have it set up to send me e-mails with submission.

    I used the source embed code on my website. I copied it exactly and it shows up correctly.

    When I test the form, it will let me enter information, but when I press submit it does not take my to the confirmation page.

    I did not receive any type of e-mail for the submission and there is no change in the number of submissions in my statistics.

    Is there something I need to change? Did I do something incorrectly?

    Thank you for any help

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    JotForm Support

    Answered by NeilVicente on June 30, 2011 at 01:58 PM


    You have embedded the form's source codes inside another form that is why submissions are not collected by our server.

    Our servers are not receiving your submissions because the form follows the action url in this other form instead of "https://www.jotform.com/submit.php" as defined in our forms' source codes.

    To solve this problem, delete that other form or place your Jotform outside of it.


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    Answered by eelyktheonly on June 30, 2011 at 11:46 PM

    Thank you. It is working now!