¿Por qué la cantidad de envíos del formulario no es la misma que la cantidad que nos aparece en googlesheets?

  • fondoesperanza
    Asked on July 2, 2021 at 4:14 PM

    Estimados,

    Se nos presenta una duda con respecto a la cantidad de envíos correspondientes al llenado del formulario FUP-Recredito BC y la cantidad que se sincroniza en la plantilla de googlesheets, en este caso, la cantidad en la plantilla siempre es menor, son alrededor de 600 registros menos, ¿ porque se produce esta diferencia ?, ¿ los registros que no se sincronizaron desaparecen ?

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    Saludos

  • Mike_G JotForm Support
    Replied on July 3, 2021 at 7:39 PM

    We would like to apologize for any inconvenience. Would reintegrating your form by selecting the same Google sheets to integrate your form with will work for you? You can try to do that to see if all the submissions on your form will correctly sync in your Google Sheets.

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    Otherwise, please do not hesitate to let us know so we can help you further.

    Also, if you prefer to receive help in your native language, please let us know and we'll forward your ticket to our Spanish Support Team.