What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my user email address?

    Asked by seaba on June 29, 2011 at 11:41 AM

    We have just set-up a new email address:




    and wish to have our Jotform confirmation messages sent to this new address. How do I go about changing my email address?

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    Answered by allanftd on June 29, 2011 at 02:21 PM

    Hi seaba,

    You can go to your Account Settings Page (http://www.jotform.com/myaccount/) and change your email address from there. All notifications will be forwarded to this email address as soon as you save your profile.

    For now, I have updated your email address to register@seaba.com as requested. Please let us know if you need further assistance. Thank you for using JotForm!


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    JotForm Support

    Answered by abajan on June 29, 2011 at 02:43 PM

    Hi seaba

    It should be noted that changing your account's email address will have no effect whatsoever on current forms. Therefore, after updating the account's address you will need to manually update every occurence of your old email address in the both the Recipient E-mail section of the notifications and the Sender E-mail section in the autoresponders.

    Please see the following article in our user guide:
    Understanding Reply-To and Recipient Settings on E-mail Wizard

    If you require additional assistance on this or any other aspect of our product, please feel free to ask for it. Our team will be willing to help you as best as we can.

    ~ Wayne