How do I change my user email address?

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    seaba
    Asked on June 29, 2011 at 11:41 AM

    We have just set-up a new email address:

     

    register@seaba.com

     

    and wish to have our Jotform confirmation messages sent to this new address. How do I go about changing my email address?

  • Profile Image
    allanftd
    Answered on June 29, 2011 at 02:21 PM

    Hi seaba,

    You can go to your Account Settings Page (http://www.jotform.com/myaccount/) and change your email address from there. All notifications will be forwarded to this email address as soon as you save your profile.

    For now, I have updated your email address to register@seaba.com as requested. Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT 

  • Profile Image
    abajan
    Answered on June 29, 2011 at 02:43 PM

    Hi seaba

    It should be noted that changing your account's email address will have no effect whatsoever on current forms. Therefore, after updating the account's address you will need to manually update every occurence of your old email address in the both the Recipient E-mail section of the notifications and the Sender E-mail section in the autoresponders.

    Please see the following article in our user guide:
    Understanding Reply-To and Recipient Settings on E-mail Wizard

    If you require additional assistance on this or any other aspect of our product, please feel free to ask for it. Our team will be willing to help you as best as we can.


    ~ Wayne