What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading Service

    Asked by DildayTV on June 29, 2011 at 01:01 PM

    Like many others, I need to downgrade my service.  I see that I can upgrade by clicking a single button on the "Pricing" page, but that there is no option to downgrade.  When I try to cancel, I am directed to a Plimus page for which I don't know the password.  Please downgrade our service to the free version until I need to upgrade again, and it would be very helpful in the future if there were a button on the "Pricing" page that would let me do this on my own.

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    Answered by allanftd on June 29, 2011 at 02:18 PM

    Hi Jeff,

    As requested, we have cancelled yur Premium account. Your Premium account privileges will remain until 2011-07-08. You will not be billed until you resubscribe again.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT