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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms disabled tomorrow? My forms aren't SSL

    Asked by rbroadfo on January 20, 2014 at 02:42 PM

    Hello,

    Please help me prevent having my forms disabled. I've received an email stating that I've reached my limit of 10 SSL forms this month, but I don't have secure forms. 

    Ryan

    Page URL:
    http://www.bigsmilescompany.com/booking-page.html

    My Forms email hello
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    Answered by EliezerN on January 20, 2014 at 03:43 PM

    Hi Ryan,

    I checked your submissions counter and found that you have reached your 10 SSL submission limit, I have reset back your counter to 5 SSL Submissions so that you can continue using our services, but please notice we can reset your counter once only.

    Now, I visited your website and I was able to see that your forms are not in scure mode. So, we could not determine what could be causing the reception of SSL submissions. So, probably those are not the forms that are causing this behavior. Now to make sure to stop receiving SSL submissions please follow these steps:

    1. Please, make sure that none of your form is set as secure by following the steps in the image:

    2. If you have more forms embeded in other webpages make sure that your webpages are not secure ones (HTTPS), otherwise that will automatically switch your forms from non-secure to secure mode and that will affect your SSL submissions limit.

    I hope this helps. Please inform us if you need further assistance with this inquiry.

    Thanks

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    Answered by rbroadfo on January 20, 2014 at 04:12 PM

    Thank you for the quick response. I know about secure forms. My forms aren't secure though. This problem will persist if they continue to be counted as secure. How can I resolve that? 

    Actually, they are linked to a jotform webpage:  http://form.jotform.ca/form/30743056287254 and http://form.jotform.ca/form/22844471918259

    Secure webpages have 'secure' in the beginning of the address as you know. These are the only forms, in my account, with any submissions.

     

    Ryan

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    JotForm Support

    Answered by liyam on January 20, 2014 at 04:50 PM

    Hello Ryan,

    Would it be possible that you have shared the form using https://?  There are domains used by JotForm that do not use the subdomain 'secure'.  This means that as long as you have shared the form with the https:// protocol, then it will use the secure submission.  So what I suggest is to review the links shared and have it corrected. I also have restarted your SSL counter.

    If you have further questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by rbroadfo on January 21, 2014 at 12:34 PM

    Thank you for your continued support with this issue. 

    I only have one webpage with any links to forms - currently in use: http://www.bigsmilescompany.com/booking-page.html 

    These are both the links on the page: (1) http://form.jotform.ca/form/30743056287254 and (2)  http://form.jotform.ca/form/22844471918259

    I have no other webpages or links beyond this one webpage linked to two forms. I've had these links in place on this webpage for over a year and only recently did I start receiving messages that my forms are considered secure. 

    Ryan

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    JotForm Support

    Answered by ardy0689 on January 21, 2014 at 01:08 PM

    @rbroadfo, The reason the forms mentioned are still using SSL is because you have enabled the "Send Uploads to FTP" from their Submissions Page. This consumes or counted as SSL at the same time it is counted also as a Normal submission.

     

    You need to disable uploading file to your FTP server in order to stop consuming your SSL submission Quota. Please let us know if you require further assistance. Thank you

  • Profile Image

    Answered by rbroadfo on January 21, 2014 at 01:10 PM

    Thank you.

    I went into my submission settings and "send uploads to FTP" is not selected. When I click on it, I receive the message "An upload field is required for this integration"

    I assume therefore that my submissions are not uploaded to FTP. 

     

    screen shot

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    Answered by MadHatter49 on January 21, 2014 at 03:22 PM

    I too have had this problem and although the "secure form" box was not selected the web link I was given was https://secure.jotformeu.com/form/************. I have now changed this to http://form.jotformeu.com/form/*************, let's hope that it is now sorted.

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    Answered by MadHatter49 on January 21, 2014 at 04:04 PM

    Now not convinced that I have sorted it. It is still accepting submissions at the moment but I'm getting emails stating:

    "You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month."

    Could support please confirm if I have sorted the problem by changing the link to the form?

  • Profile Image

    Answered by EliezerN on January 21, 2014 at 05:05 PM

    @rbroadfo

    Thanks for updating us on regards to the fact you do not have the Send upload to FTP function enabled.

    Now, if you continue receiving SSL submissions through your form, we would recommend you to clone your form remove the code of the form you are having issues with from the webpage and then embed the code of the clone form, in that way you will be sure that no more SSL submissions will be sent. Here is how to clone your form: Form cloning That should resolve the issue.

    @MadHatter49

    We appreaciate a lot that you have posted the details of your issue here, however, since this is not your own thread we would appreciate if you open a new one and post your inquiry therre. In that way we will avoid confusions between both issues as it is possible that the causes are different. Please open a new thread at this link: http://www.jotform.com/answers/answer.php

    By the way, your account shows that have not received any SSL submissions. So, there is no chance that your forms will be disabled. Once you open the new thread we will reply to you as soon as possible.

    Thanks