What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The forms submitted to me are scrambled. How can I fix this?

    Asked by occidentalhealingarts on January 20, 2014 at 04:46 PM

    When my secure forms are submitted to me the information is coming in out of order.  Some questions are skipped and in the wrong order on the form.  When I look at the form on jotform it is correct, but the submitted forms are jumbled.  How do I fix this?  Thank you.  

    Page URL:

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    JotForm Support

    Answered by TitusN on January 20, 2014 at 05:24 PM


    Thank you for contacting us.

    Do the form results (submissions) look OK when you check using this link?     

    If they are, then you must be refferring to how the results look on the email notification.

    You may want to create a new email notification to address this. You can arrange the results exactly how you want them using this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please let us know if this helps.

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    Answered by occidentalhealingarts on January 21, 2014 at 07:20 PM
    Hi, When I follow the link the form is fine. When the form is submitted
    to my email, the sections that are not completed are included on the end of
    the form instead of being left out. If I look at the form on the Jotform
    site, the unanswered sections are omitted. I can print from the jotform
    website. Trying to conserve paper. Thanks. Lynn
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    JotForm Support

    Answered by TitusN on January 21, 2014 at 07:59 PM

    thank you for your response Lynn,

    You may also hide empy fields on your form as shown below:

    You can then arrage the way your form results will be sent on email by editing the layout of your email notification:

    Please let us know if you hit a bump.