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    Thank you message - wont apply when I make changes

    Asked by hlindal on January 20, 2014 at 06:55 PM

    I've for about an hour been trying to get my thank you message changed. Even I've changed the message, clicked finished and later save it doesn't apply to the form even it seem and should do. I always get the old message in the form even the form builder has the new one. This is really frustrating, slows down my process in my project and also waste time which is really important to me.

    I kindly ask you to reset my submission quota since I've missed important submission quota.

    Page URL:

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    JotForm Support

    Answered by TitusN on January 20, 2014 at 07:43 PM


    Thank you for contacting us.

    We apologize for that.

    1. Were you able to change the message?

    2. If not, can we help? What would you like it changed to?

    Your submission count will be automatically reset on the first day of February.

    Please let us know how we can assist further.


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    Answered by hlindal on January 20, 2014 at 07:48 PM

    It should be:

    Takk kærlega!

    Við höfum nú móttekið leikinn sem þú hefur sent inn.

    Án framlags þíns væri ekki mögulegt að keyra svona verkefni.

    Með kærri kveðju frá verkefnisstjóra;

    Hafþór Freyr Líndal


    Ef eitthvað er óljóst  er ávallt hægt að hafa samband á netfangið hafthor@aeskth.is

    Ef eitthvað hefur farið úrskeiðis er stekur leikur að skrá niður auðkenni leiksins: {id}

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    Answered by on January 20, 2014 at 08:39 PM


    I think I've updated it as you wish but my Icelandic isn't that good (actually, I don't know Icelandic at all!). So, it may still not be correct. Please run a test submission and let us know if it's now correct.


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    Answered by hlindal on January 21, 2014 at 08:23 AM

    No, the problem is still there

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    JotForm Support

    Answered by TitusN on January 21, 2014 at 08:50 AM

    Thank you for your response.

    Please pardon the test submission.

    I was able to reproduce the issue: This is the message we get when I fill the form and submit:  

    Your form seems protected, I would have taken a copy and tested it completely.

    Please clone your form and test it to see if you will experience the same problem.



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    Answered by hlindal on January 21, 2014 at 10:01 AM

    This case may be dropped. Time is important so I've moved to other service provider which can fulfill my needs.

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    JotForm Support

    Answered by TitusN on January 21, 2014 at 10:10 AM

    Our sincere apologies for this inconvinience.

    We have escalated the issue to Development for deliberation, and we shall update you as soon as possible. 

    Thank you for your patience as we resolve this.

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    Answered by emrew86 on February 20, 2014 at 07:16 AM

    Hi hlindal, do you still get issue? I have tried to replicate it again but I coudln't see any issue.