What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submitted answers not showing up in notification

    Asked by dcowan on June 29, 2011 at 03:19 PM

    What I type shows fine in preview but when I sumit the form I get









    Month and Year


    Print Name


     Where did my text go?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on June 29, 2011 at 10:06 PM

    Hi dcowan

    Since your post above, did you do something to correct the problem? I asked because when I tested a clone of your form, the answers were displayed okay in my inbox. Plus, when I ran a test on your own form, even though I obviously could not see the notification in your email, the test submission showed up on the Submissions page for that form just fine, while I could see from the records that the ones before mine had the problem to which you referred.

    Incidentally, on completion of the test, I reset your submission count to what it was before: 23.

    Please let us know if this issue has been resolved.


    ~ Wayne

  • Profile Image

    Answered by allanftd on June 29, 2011 at 10:17 PM

    Hi dcowan,

    I checked the submissions of this form but all of them had no answers (except the latest one which was submitted by a JotForm Support colleague), hence you will also receive email notifications with no answers (like the one you provided in your first email).

    Kindly retest again and let us know  if it works this time. Thank you for using JotForm!