What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email: Doesn't receive notifications on my email but my customer does.

    Asked by ALojadaHorta on January 20, 2014 at 07:39 PM

    My friends, I can not receive your form in my email. The customer receives and also JotForm. Something is wrong with my settings. 


    Help please.

    Page URL:

  • Profile Image

    Answered by jedcadorna on January 20, 2014 at 07:54 PM

    Thank you for contacting us. I can see that you have only setup an notification for your customer (Autoresponder) but not your notification. Follow this guide on how to add Notification in your form:


    Your forms notification:



    How to add notification:


    1. Click on "Setup & Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"


    3. Click on "Add New Email"

    4. Select "Notification Email" option & click next.

    5. Select/choose fields for the "Sender Details" and fill out the "Recipient E-mail" with an appropriate email address. Click next.

    6. Put in your form notification subject line, complete your notification layout and click Finish. You're done.


    Related articlehttps://www.jotform.com/help/25-Setting-Up-Email-Notifications

  • Profile Image

    Answered by ALojadaHorta on January 21, 2014 at 08:50 AM
    So simply...
    Thak you very much. You are the best!
    Com os nossos melhores cumprimentos
    Ana P. Fernandes: +351 934 104 147
    Lia Carlos e Maria J. Cosme: +351 965 753 895
    2014/1/21 JotForm Support Forum