Email: Doesn't receive notifications on my email but my customer does.

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    Asked on January 20, 2014 at 07:39 PM

    My friends, I can not receive your form in my email. The customer receives and also JotForm. Something is wrong with my settings. 


    Help please.

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    Answered on January 20, 2014 at 07:54 PM

    Thank you for contacting us. I can see that you have only setup an notification for your customer (Autoresponder) but not your notification. Follow this guide on how to add Notification in your form:


    Your forms notification:



    How to add notification:


    1. Click on "Setup & Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"


    3. Click on "Add New Email"

    4. Select "Notification Email" option & click next.

    5. Select/choose fields for the "Sender Details" and fill out the "Recipient E-mail" with an appropriate email address. Click next.

    6. Put in your form notification subject line, complete your notification layout and click Finish. You're done.


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    Answered on January 21, 2014 at 08:50 AM
    So simply...
    Thak you very much. You are the best!
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