What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to cancel my subscription and am unable to cancel

    Asked by jeffdelmar on June 29, 2011 at 04:22 PM

    After clicking cancel from the my account page, i am taken to a Plimus page. My Jotform username and/or password does not work, thus i am unable to cancel my subscription.

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    Answered by allanftd on June 29, 2011 at 09:33 PM

    Hi Jeff,

    As requested, we have cancelled your JotForm Premium account. It will take effect on 2011-07-11. Until then, you will still enjoy Premium access on your accounts. You will no longer be billed in the future.

    Please let us know if we can be of further assistance.