What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why i havent no more space?

    Asked by AssistantAcademy on January 21, 2014 at 03:39 AM

    Dear Sirs and madames


    I am a subuser von Gabriele suppan and she bought more space. I need this space. What is wrong with my account?


    Best Regards 

    Judith Wasserbauer

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    JotForm Support

    Answered by ashwin_d on January 21, 2014 at 04:11 AM

    Hello Judith,

    Upon checking I found that account "suppan" has shared two forms with you but there are several forms which are there in your own account and they are receiving submissions. You have already received 96 submissions. 

    If the submissions are received by forms which are shared by "suppan", they will not be counted towards your account but the submission received by your own form will be accounted in your account.

    As account "suppan" is a premium account, one possible solution is to move forms from your account to this premium account.

    Thank you!