Why i havent no more space?

  • Profile Image
    Asked on January 21, 2014 at 03:39 AM

    Dear Sirs and madames


    I am a subuser von Gabriele suppan and she bought more space. I need this space. What is wrong with my account?


    Best Regards 

    Judith Wasserbauer

  • Profile Image
    Answered on January 21, 2014 at 04:11 AM

    Hello Judith,

    Upon checking I found that account "suppan" has shared two forms with you but there are several forms which are there in your own account and they are receiving submissions. You have already received 96 submissions. 

    If the submissions are received by forms which are shared by "suppan", they will not be counted towards your account but the submission received by your own form will be accounted in your account.

    As account "suppan" is a premium account, one possible solution is to move forms from your account to this premium account.

    Thank you!