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    Form is showing conditionally hidden fields

    Asked by veritascredit on June 29, 2011 at 08:34 PM

    I'm having an issue where all my conditioned fields are displaying properly except for Headings and Page Breaks, I've tried changing the logic form hide & show but no deal.

    My form is set up for a service agreement and I have single and joint accounts. the logic is set so that at the beginning of the form if the client selects Single, it only shows the information required for a single acount and if they select Joint then the infromation required for a joint account is displayed.

    all the fields are responding properly except for the Headings and Page Breaks. Can these two items be set up to hidden?

    Thank you for your help.

     

     

    best regards,

     

    Glen

    Page URL:
    https://www.jotform.com/form/11734157479

    Screenshot
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    JotForm Support

    Answered by abajan on June 30, 2011 at 06:10 AM

    Hi Glen

    Thanks for asking. Both Headings and Page Breaks are known to exhibit unexpected behavior when conditions are attached to them.

    Until our developers get the bugs sorted out, perhaps implementing Aytekin's solution in this thread would be the best route to take.

    I know the page URL you provided is https://www.jotform.com/form/11734157479 but is that form embedded in a web page on your own site? The reason I ask is that even though there are known issues encountered when using page break fields on forms containing conditions, one of our users (Miika) was able to solve several problems by simply replacing whatever embed code was previously used on his/her web page with an iFrame, as stated in this thread.

    Please let us know if using these solutions helped to resolve the problems.

    Incidentally, some of the conditions on that form are redundant because as I understand it, when SHOW conditions and rules are attached to fields, they will be hidden under all other circumstances. In other words, the HIDE condition in the screen dump below is unnecessary:



    ~ Wayne