If I close the browser before the 5 seconds is done, the approval doesn't stick

  • Yiwei
    Asked on July 7, 2021 at 11:55 PM

    Hello,

    I noticed that if I close the browser before the 5 seconds is done, the approval doesn't stick. Is there anything that can be done about this? It's quite confusing to approvers as they think an application is approved but it isn't because they closed the window too early.

  • Jessica JotForm Support
    Replied on July 8, 2021 at 12:02 AM

    Hi Yiwei, thank you for reaching us.

    As far as I know, this is a behavior within Approval Workflow because the approval/denial request can be undone within 5 seconds after the approves is chosen. We kindly advise you to tell the approvers to wait for 5 seconds before closing the browser.